Privacy policy

This is a translation provided for convenience. The Spanish version of this document, Política de privacidad, is the only legally binding text. In the event of any doubt, discrepancy or dispute as to its interpretation, the Spanish version shall prevail.

This privacy policy describes the policies of Felipe Jurado, SLU, Calle La Fuente, 29710 Mondrón (Málaga), Spain, email: reservas@villavilo.com, phone: (+34) 628 625 312, on the collection, use and disclosure of the information we gather when you use our website (https://villavilo.com), hereinafter «the Service». By accessing or using the Service, you consent to the collection, use and disclosure of your information in accordance with this privacy policy. If you do not consent, please do not access or use the Service.

We may amend this privacy policy at any time without prior notice, and we will publish the revised policy on the Service. The revised policy will take effect 180 days after it is published, and your continued access to or use of the Service after that time will constitute your acceptance of the revised privacy policy. We therefore recommend that you review this page periodically.

Information we collect

This website has no forms and no user registration. We collect and process the following personal data only when you contact us by phone, WhatsApp or email to make an enquiry or a booking:

• Full name
• Email address
• Mobile phone number
• Postal address
• Identity document or passport, at the time of your stay

How we use your information

We will use the information we collect about you for the following purposes:

• Managing and confirming your booking
• Answering your enquiries and gathering your feedback as a guest
• Processing payment for your stay
• Complying with the legal obligations to register guests and report their details to the authorities
• Administrative and invoicing tasks

If we wished to use your information for any other purpose, we would ask for your consent and would use it only after receiving it, and solely for the purposes for which it was given, unless the law provides otherwise.

How we share your information

We will not transfer your personal data to third parties without asking for your consent, except in the limited circumstances described below:

• Banks and payment service providers, in order to collect payment for the booking and the stay
• The competent authorities, where there is a legal obligation to report the details of the people staying at the house
• Booking portals, where you choose to book through them

We require those third parties to use the personal data we transfer to them only for the purpose for which it was transferred, and not to keep it for longer than is necessary to fulfil that purpose.

We may also disclose your personal data in the following cases: (1) to comply with the law, a regulation, a court order or any other applicable legal process; (2) to enforce your agreements with us, including this privacy policy; or (3) to respond to claims that your use of the Service infringes the rights of third parties. If the Service or our company were to merge with another or be acquired, your information would be one of the assets transferred to the new owner.

How long we keep your information

We will keep your personal data for as long as we need it to fulfil the purposes for which it was collected, as set out in this privacy policy. We may need to keep certain information for longer periods, such as for record keeping and accounting under applicable law, or for other legitimate reasons such as exercising legal rights or preventing fraud. Residual anonymous information and aggregated information, which does not identify you either directly or indirectly, may be stored indefinitely.

Your rights

Under the applicable legislation, you have the right to access your personal data, to rectify or erase it, to receive a copy of it, to restrict or object to its processing, to ask us to transmit it (portability) to another entity, to withdraw any consent you have given us to process it, to lodge a complaint with the competent supervisory authority —in Spain, the Spanish Data Protection Agency (AEPD)— and to any other right that may be relevant under the applicable laws. To exercise these rights you can write to us at reservas@villavilo.com. We will respond to your request in accordance with applicable law.

Please note that if you do not allow us to collect or process the personal information we need, or you withdraw your consent to process it for the required purposes, we may not be able to provide you with the services for which your information was requested.

Cookies

This website uses no cookies, neither first-party nor third-party, and loads no content served by other companies. For more information see our cookie policy.

Security

The security of your information matters to us, and we apply reasonable security measures to prevent the loss, misuse or unauthorised alteration of the information under our control. Given the inherent risks, however, we cannot guarantee absolute security, nor can we guarantee the security of any information you transmit to us, which you do at your own risk.

Data protection contact and complaints

If you have any query or concern about how we handle the information we hold, you can contact Felipe Jurado, SLU, Calle La Fuente, 29710 Mondrón (Málaga), Spain, or write to reservas@villavilo.com. We will deal with your query in accordance with applicable law.