Terms and conditions

This is a translation provided for convenience. The Spanish version of this document, Condiciones generales, is the only legally binding text. In the event of any doubt, discrepancy or dispute as to its interpretation, the Spanish version shall prevail.

Andalusian Tourism Registry: CR/MA/02887

These conditions apply to all bookings made, and to everyone on whose behalf such a booking is made.

Information and bookings

To rent the Villa Vilo holiday house you can send us your enquiry by phone, messaging app, email or through our website. The property may also be listed on portals such as Booking, Airbnb, Vrbo or Ruralidays, so you can also book through them, accepting both their privacy policy and general conditions and those of Villa Vilo. The only exception will be the method of payment, if any of those platforms changes it.

If you book directly with us

Once the booking has been made, whether through the website, by phone or by any other means, you will need to pay 50% as a deposit within 48 hours. Once the amount requested has cleared, you will receive a booking confirmation with all the details of your request. This payment can be made by card, bank transfer or Bizum; the account details will be sent to you by email.

The remaining 50% is payable on arrival, either in cash or by card, together with the security deposit. The security deposit must be paid in cash, amounts to €300, and will be returned to you in cash on departure, after the general condition of the house has been checked.

To make your booking we need the following details of the person taking responsibility for the rental:

• Full name
• ID or passport number
• Full address
• Town (province)
• Phone number
• Email address

Please note that the booking becomes binding once the customer has accepted the offer and paid the deposit, as set out in the paragraphs above. Bookings are confirmed by email once the transfer has been received or the card payment has been made.

If you book through a platform

Once the booking has been made through a platform, you will have to pay the amount agreed in its general conditions as a deposit, or a hold may be placed on your card. Either way, you will have a valid and effective booking.

On arrival at Villa Vilo you will have to pay the remaining amount —or the full amount, if you have not paid a deposit— either in cash or by card, together with the security deposit. The security deposit must be paid in cash, amounts to €300, and will be returned to you in cash on departure, after the general condition of the house has been checked.

We will likewise need the details of the person responsible for the rental: full name, ID or passport number, full address, town (province), phone number and email address.

Cancelling a booking

If a booking is cancelled, Villa Vilo will proceed as follows:

• If the cancellation is made more than 15 days before the arrival date, 100% of the deposit is refunded.
• If the cancellation is made within the 15 days before the arrival date, no refund is due.

All cancellations and changes must be made by email. Cancellations or changes made by phone will not be accepted.

Changing a booking

If you wish to change the dates of your booking, we will try to move it provided the house is available on the new dates. If the house is already booked for all the dates requested, the cancellation charges described above will apply.

Interrupting your stay

No refund or credit will be given if your stay is interrupted for reasons beyond the control of Villa Vilo.

Arrivals and departures

The official check-in time is between 16:00 and 21:00. The official latest check-out time is 11:00. If you need to arrive or leave at a different time, please confirm that it is possible before you travel: we will do our best to accommodate you, but we cannot guarantee it.

Capacity of the house

The capacity of the house is stated on our website and in these general booking conditions. The house may only be occupied by the number of people stated in the booking (adults and children). That figure may not be exceeded under any circumstances. Under the rules in force, visits by people outside the booking are not permitted in the house or in the pool area. To avoid problems, if you think you may receive a visitor, please let us know in advance.

The maximum capacity of the house is 6 people (adults and children). When booking, and so that the correct rate can be applied, you must state the total number of people, both adults and children, occupying a place or a bed. Babies up to 2 years old who do not occupy a place are free of charge.

Under no circumstances will more people be allowed than the maximum number stated in the booking confirmation, including children over 2 years old. If the number of people exceeds the stated capacity, we may require financial compensation proportionate to the price per person, and we reserve the right to refuse admission or to cancel the booking.

Looking after the house

The customer undertakes to behave with the utmost respect towards the surroundings, the property and the neighbours. In the event of vandalism, noise, disturbance, well-founded complaints from neighbours or careless use of the house and its contents, the owner reserves the right to terminate the rental agreement at any time, in which case the guests must leave the property immediately, with no refund of their security deposit or of any other amount.

The customer is obliged to leave the house in a reasonable state of cleanliness, that is, as it was found on the day of arrival. If this is not the case, the company is entitled to charge €50 for extra cleaning after departure.

Damage

During the stay, the guest is responsible for the property, its contents and everything belonging to the house. Everything must be left in the same condition as at the start of the rental period. In the event of damage, you must inform us straight away and compensate us for the cost of repair or replacement. If keys are lost, the resulting costs will be charged to the guest. After your departure we will check the rented property and everything it includes. We recommend that you take out travel insurance covering possible damage to rented accommodation.

Personal belongings left behind

The company accepts no responsibility for personal belongings left behind in the house. Nevertheless, we will let you know about anything we find and keep it available for you to collect.

Rates

Prices include VAT at the rate in force at any given time. You can see the current rates on the Booking page.

Included: the accommodation and any applicable taxes or levies.

Not included: transfers or assistance to the property or similar, excursions or optional visits, additional charges at the villa, and activities or services not listed in the booking confirmation.

Minimum stay: the minimum stay is two nights, although it varies with the time of year, as you can check on the Booking page. If you wish to stay for a single night, a surcharge of 50% will apply on the total for the number of guests, subject to prior notice and acceptance by the owner.

Pets

Pets are allowed. You must tell us when booking if you will be bringing pets, stating what kind (dog, cat…) and their size. The owner of the pet, or the person making the booking, is ultimately responsible for preventing damage to the property and must pay the cost of any damage caused.

The pet owner is also liable for any civil liability arising from their animal’s actions towards third parties, so the animal must be covered by specific pet third-party liability insurance.

Using the facilities

Smoking

Smoking is not permitted inside the property. You may smoke outside, provided you use an ashtray. Burning incense inside the property is also not permitted.

Barbecue

Barbecues may only be lit in the area provided for that purpose. The barbecue and the grill will be clean at the start of your stay and must be left clean after use. If they are not cleaned, we may charge you up to €30 for cleaning.

Fireplace

Villa Vilo offers to supply the firewood needed at the customer’s prior request; the price will be given at that time and paid in cash on delivery. Using the fireplace to cook food is strictly prohibited.

Swimming pool

The pool is for the exclusive use of Villa Vilo guests. Its use and any consequences thereof are the sole responsibility of the customer; Villa Vilo accepts no responsibility for its use. Children must always enter the pool under the supervision and responsibility of their parents or guardians.

Cleaning

The house will be thoroughly cleaned before your arrival and must be left tidy at the end of the rental period. All rubbish must be removed before you leave. You may leave the ashes in the fireplace, as they take a long time to cool completely.

Third-party products and services

On our website (https://villavilo.com), as well as at the house, we may offer or recommend third-party products or services. We accept no responsibility for their performance, failures, delays or for the interruption of transactions agreed with those third parties.

General recommendations

Please keep the lights switched off in rooms that are not in use, to save energy; especially those in the living room, the patio, the porch and the terrace, which are the ones most often left on. We recommend keeping the doors closed to maintain the temperature, cool in summer and warm in winter. When you are out of the house, please keep the air conditioning off, as well as when doors or windows are open.

Liability

Villa Vilo accepts no responsibility for death, personal injury, damage, loss or theft of the personal belongings of the guest or of third parties as a result of the stay at the property. The guest releases Villa Vilo from any claim in this regard. Use of the pool and of the rest of the facilities is at your own risk.

Without prejudice to the above, the liability of Villa Vilo, to the extent that the property is held liable under the user agreement, will always be limited to direct damage, with any form of consequential damage excluded. Furthermore, the property’s liability will always be limited to the maximum amount paid by Villa Vilo’s insurer in each specific case.

Villa Vilo accepts no responsibility for breakdowns of mechanical equipment such as pumps, boilers or pool filtration systems, although we will do our utmost to fix them as quickly as possible; nor for failures of public utilities such as water, gas and electricity, which are entirely beyond our control. Nor can we be held responsible for noise or nuisance outside the house.

Reporting guest details to the authorities

As a rural tourist accommodation establishment, we are obliged to collect the identifying details of everyone staying at the house and to report them to the Guardia Civil. The mandatory details you must provide for everyone staying at Villa Vilo are:

• First name
• Surname(s)
• ID or passport number
• Full address
• Phone number
• Email address of the person responsible for the booking

Contact

You can get in touch with us in any of the following ways:

Email

reservas@villavilo.com

Phone

(+34) 628 625 312

WhatsApp

(+34) 628 625 312

Post

Villa Vilo. Aldea de Vilo, 48 - Mondrón / Vilo, 29710 Periana, Málaga (Spain)